Return & Refund Policy
Cancellation before shipment (Only valid on orders’ place & delivery in India):
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team at info@madaanjacquard.in or call us at +91-8683000044, +91-9835000044 +91-8048842344. (mention the time to call)
In such cases, the order will be canceled, and the money will be refunded to you within 24-48 business hours after we duly process the cancellation request.
Cancellation post shipment (Only valid on orders’ place & delivery in India):
If you wish to cancel an order that has been shipped but has not yet been delivered, please contact our Customer Support team at info@madaanjacquard.in.
- In case you have canceled an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order.
- Once we receive the product(s) back and verify its packaging/condition, we will refund your money within 24-48 business hours. We have to mention here wear and tear charges, shipping charges, return expenses, etc.
How will I get refunded for the canceled orders and how long will this process take?
In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.
In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.
- For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
- For cash-on-delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details via email. It will take an additional 2-3 business days for the amount to reflect in your account.
I have received a damaged or defective item/wrong product in my order, how should I proceed?
Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, you can request a replacement or cancellation and refund.